CUSTOMER SERVICE & SUPPORT
As an OMNI FOODS customer, there are many different ways to order products from our extensive menu:
- In person
Your order will be processed on the same day as you contact us. Our delivery days are throughout the week (please see FAQs for Delivery Schedule).
If there is something specific you are looking for that you don’t see on our website or in the catalogue, please don’t hesitate to ask the helpful customer service representative you are speaking with. OMNI FOODS deals with many different suppliers throughout Canada, United States and Europe. We will make every attempt to supply you with what you are looking for.
SAFETY FIRST AT OMNI FOODS
OMNI FOODS values their employees and their customers. We want a safe working environment for all those employed by OMNI FOODS and the GENERAL GROUP whether in our Gas N Go/General Store locations, driving delivery vehicles, working in the warehouse or in the office.
Safety Standard as set out by Work Safe BC www.worksafebc.com are strictly adhered to at all locations.
Food Safety and Storage:
- Our warehouse is complete with refrigeration units set at 4 degrees
celcius (or lower) and our freezer units are set at -18 degrees celcius
- Raw meat is kept separate from other food in the freezer units.
- All our delivery trucks are complete with reefer units to keep the
- All products come with an expiry date – from deli meats, bakery
products, juices, soft drinks, potato chips and other savory snacks to
candy and chocolate bars.
- Cleaning and sanitization of equipment, floors, shelving and surface
work areas occurs on a regular and monitored basis.
Your health and safety, our health and safety is of utmost importance to us here at OMNI FOODS.
LOGISTICS IS OUR BUSINESS
As a Wholesale Distributor, logistics is our business.
We have a delivery schedule that serves to supply our customers with their products in a timely fashion.
We deal with over 30 suppliers whose number one goal is to supply you with fresh, on trend product. Our delivery drivers want to make the delivery process as seamless for you as possible.
Let us know how we can serve you…
- Do you have dock/loading facilities for us to deliver to?
- Are there refrigeration units onsite for perishable food items?
The staff at OMNI FOODS have strong backgrounds in the convenience store industry.
Our experience and extensive menu enables all of us to serve the businesses of Vancouver Island with our expertise, our attention to detail and our ability to maximize sales in your specific business.
We can take care of all of your needs – whether it be merchandising, sourcing new products, or what is trending in the convenience food industry – you can trust OMNI FOODS to go the extra mile for you – wherever that mile may take us.